Progressive dialer:- Dialer increase the productivity of agents and ensures every agent is utilized optimized , dialer is help the organization to increase the business and achieved the user target , a small and big organization call center are using the dialer. The progressive dialer is a automated telephonic dialing system that only connects agents to call answered by live person.
In progressive mode the dialer runs through your calling lists which you have uploaded in server across multiple campaigns at a time .
Predictive dialer:- This dialer increases the number of calls handled per day, It is particularly ideal for large sized telemarketing call centers dialer is help the organization to increase the business and achieved the user target , a small and big organization call center are using the dialer. The progressive dialer is a automated telephonic dialing system that only connects agents to call answered by live person.
The predictive dialer is a outbound calling system here system automatically dials the multiple number one time and dialer call the numbers identify switch off , voice mail, busy , no answer this system only connected call connect with agent on screen with client details popup.
KEY FEATURES OF DIALER:-
Set Pacing Ratio,CRM Intergration,Live Analytics & Dashboard,dnc filteration ,Time zone base calling.
Reporting,Live barging,Comprehensive reporting tools
Centralized Lead Uploader ( for Multi location Dialer),
Advance Dialing Rules,
Time based attempts,
Number based attempts,
Day wise attempts,
FTD / MTD Data export,
Dynamic Service Switchover of Agents,
Agent Status alerts / Thresholds,
Dynamic CLI options,
Screen Recording along with Voice,
Integration for Consent Gateway IVR,SS7 Supported,
Option for Redundancy of Asterisk,
Advance system alerts for trunk/agent/application via SMS/Email,
Exhaustive CRM repository ,
important advantages of using a predictive dialer for your business
Organize and manage the client database.
Intelligently assign calls to available agents.
Help to blend calls in a call center.
Pofessional relationship between the administration and the workforce.
Improve the efficiency of each agent.
Monitor the performance of agents.
Keep the database updated.
Cost reduction is another major advantage.
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